Privacy Policy – How k1177 Protects Your Personal Data

1Introduction

k1177 is an online gaming and sports betting platform that serves Pakistani players. When you register and use k1177, you share certain personal information with us. This Privacy Policy explains precisely what that information is, why we need it and how it is handled at every stage — from collection through to deletion.

By creating an account on k1177, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, you are welcome to contact k1177 support before registering. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

We understand that for many Pakistani players, sharing personal and financial information online requires trust. We take that responsibility seriously and have designed our data handling practices to be proportionate, secure and transparent.

2Data We Collect

k1177 collects personal data in several ways — information you provide directly when registering, data generated by your activity on the platform, and in some cases information from third parties such as identity verification providers. Here is a breakdown of what we collect and why:

We do not collect sensitive data such as religious beliefs, political opinions or biometric data beyond what is contained in standard identity documents submitted for verification purposes.

3How We Use Your Data

Every piece of data collected by k1177 has a specific and legitimate purpose. We do not use your information in ways that go beyond what is described here. The main purposes for which your data is used are:

• Account setup and management: Your name, contact details and date of birth are used to create and maintain your k1177 account. Without this information, we cannot provide you with a functional account.
• Identity and age verification: We are required to confirm that all players are 18 or older before they can deposit or place bets. Your identity documents are used solely for this purpose.
• Processing transactions: Your payment details are used to process deposits and withdrawals. All transactions are handled in PKR via your chosen method — JazzCash, Easypaisa, Raast, bank transfer or other supported mobile wallet.
• Security and fraud prevention: Technical data such as IP address, device information and login history is used to detect unusual account activity, prevent unauthorised access and protect your funds.
• Customer support: When you contact k1177 support, your account information and the content of your communication are used to resolve your query.
• Responsible gaming oversight: Transaction and usage data helps us identify players who may need support managing their gaming activity. This is done in the interest of player welfare, not for marketing purposes.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use k1177 so we can improve the experience — better navigation, faster load times and a more relevant game selection.
• Communications: We may send you important account-related notifications by SMS or email — for example, security alerts, deposit confirmations or changes to platform terms. Marketing communications are only sent if you have opted in.

4Payment Information

All deposits and withdrawals on k1177 are made in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, direct bank transfer and other approved mobile wallets. When you make a payment, your transaction details pass through secure, encrypted payment channels.

k1177 does not store complete payment credentials on its own servers. Full mobile wallet PINs, complete bank account numbers and card CVV details are never retained by k1177 beyond what is necessary to complete a transaction. Payment processors that handle your data on our behalf operate under strict data protection agreements and are required to maintain security standards equivalent to or exceeding those we apply ourselves.

• Your payment method name and account reference are stored to allow withdrawal processing and to match incoming deposits to your account.
• Withdrawal requests must be directed to the same payment method used for deposits — this is both a security requirement and a fraud prevention measure.
• If a chargeback or payment dispute is raised, relevant transaction records will be used to investigate and respond to the claim.

5Cookies and Tracking

k1177 uses cookies and similar tracking technologies to operate the platform correctly, keep your session active and understand how the platform is used. Cookies are small text files stored on your device when you visit k1177.

The types of cookies used on k1177 are:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session state and enabling secure transactions. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players encounter difficulties and how performance can be improved. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language settings or display options so that they are remembered between sessions.
• Security cookies: Help detect suspicious activity such as login attempts from unusual locations or devices.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using k1177, but some features may work less smoothly. Disabling essential cookies may prevent login or transaction processing from functioning correctly.

6Sharing Your Data

k1177 does not sell your personal data to any third party. Your information is shared only where it is genuinely necessary to operate the platform and serve you as a player. The categories of third parties with whom data may be shared are:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer services receive transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and operate under applicable financial regulations.
• Identity verification providers: Where KYC verification is required, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
• Customer support tools: If k1177 uses a third-party support platform to manage player queries, support conversations may be stored on that platform's infrastructure under equivalent data protection standards.
• Legal and regulatory requirements: k1177 may disclose account or transaction data if required to do so by a valid legal process, court order or applicable regulatory obligation. This is done only to the extent required and not beyond.
• Fraud prevention services: In cases where fraudulent activity is suspected, limited data may be shared with specialist fraud detection services to investigate and prevent harm.

7Data Security

k1177 takes the security of your personal data seriously. The measures in place to protect your information include:

• Encryption in transit: All data exchanged between your device and k1177 is transmitted over HTTPS using TLS encryption, preventing interception by third parties.
• Encryption at rest: Sensitive personal and financial data stored on k1177 servers is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within k1177 is restricted to staff and systems that have a genuine operational need for it. Permissions are reviewed regularly.
• Account security features: k1177 provides players with tools to protect their own accounts — including password requirements and login alerts for activity from new devices.
• Regular security reviews: The platform and its data handling processes are reviewed periodically to identify and address potential vulnerabilities.

No system is completely immune to security risks. If you believe your k1177 account has been accessed without your authorisation, contact support immediately and change your password. k1177 will investigate and take appropriate action to secure your account.

8Data Retention

k1177 retains your personal data for as long as your account is active and for a period after closure as required by applicable obligations. The specific retention periods for different categories of data are:

• Account and identity data: Retained for the duration of your account and for a period of up to five years after account closure. This period covers potential disputes, chargebacks and legal inquiries that may arise after an account is closed.
• Transaction records: Deposit, withdrawal and betting history is retained for a minimum of five years in line with standard financial record-keeping practices.
• Support communications: Records of customer support interactions are retained for a period sufficient to resolve any follow-up queries related to the original issue.
• Technical and usage data: Log data and session records are retained for shorter periods — typically between 90 days and 12 months — unless retained longer for a specific security or fraud investigation.

When data is no longer required and the applicable retention period has passed, it is deleted or anonymised so that it can no longer be linked to you as an individual.

9Your Rights

As a k1177 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact k1177 support with your account details and a clear description of your request.

• Right to access: You can request a copy of the personal data k1177 holds about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
• Right to correction: If any of the data k1177 holds about you is inaccurate or out of date, you can request that it be corrected. Some corrections — such as a name change — may require supporting documentation.
• Right to deletion: You can request that your personal data be deleted. This right is subject to any legal or regulatory retention obligations that require us to keep certain records for a defined period after account closure.
• Right to restrict processing: In certain circumstances, you can ask k1177 to restrict how your data is used — for example, while a correction request is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect processing that took place before the withdrawal.
• Right to object to marketing: You can opt out of receiving promotional communications from k1177 at any time by updating your communication preferences or contacting support.

10Children's Privacy

k1177 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or for a person under 18, that account will be closed immediately and any associated data will be handled in accordance with our account closure and data retention procedures.

If you are a parent or guardian and believe that a minor has registered on k1177, please contact support immediately with the relevant account details so that we can investigate and take appropriate action as quickly as possible.

11Changes to This Policy

k1177 may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices or applicable obligations. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For changes that materially affect how your data is used — particularly relating to payment data or data sharing with new third parties — k1177 will make reasonable efforts to notify registered players via their registered contact details. However, it is your responsibility to check this page periodically for the latest version of the policy.

Continued use of k1177 after an updated Privacy Policy has been published constitutes acceptance of the revised terms.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact the k1177 support team. You can reach us through the support section of your account or by sending a message to the contact email address listed in the footer of this page.

When submitting a data rights request, please include your registered account username or mobile number so that we can locate your records and respond accurately. We aim to acknowledge all requests within a few business days and to resolve them as quickly as possible.

For concerns related to responsible gaming and how your account activity data is used, please visit the Responsible Gaming page where additional tools and information are available.